If you have SSH or shell access it is very easy to backup entire site either through WHM or in linux console.

Remember each user accounts are in the /home path. So if you have a domain xyz.com with user name xyz, then the path of your files will be /home/xyz in cpanel. You can save your tar.gz file in /home or /home/xyz path.

All backup file formats should be:

• cpmove-user.tar.gz
• username.tar.gz
• backup-date_time_user.tar.gz

1. Go to backups in cpanel > select remote...